Privacy Policy

1. Who We Are

Stogner Labs LLC (“we,” “us,” or “our”) operates the website stognerlabs.com. We offer two services: Stogner Labs Call Ops (AI phone answering for HVAC companies) and Stogner Labs Revenue Ops (revenue workflow operations for home-service companies). This privacy policy covers your use of this website only. Use of our productized services is governed by separate agreements.

We are based in the Boise, Idaho area.

2. Information We Collect

Information you provide:

• Contact form submissions (name, company, email, phone, platform, message)
• Appointment scheduling information through Cal.com
• Communications via email

Information collected automatically:

• Website analytics through Google Analytics 4 (page views, session duration, device type, approximate geographic location). This data is aggregated and does not personally identify you.
• Standard server logs (IP address, browser type, pages visited)

Demo line: If you call our demo line, your phone number and the contents of the call may be collected. The demo line uses AI to simulate the Call Ops experience. Calls to the demo line may be recorded.

3. How We Use Your Information

• To respond to your inquiries
• To schedule and conduct consultations
• To send service-related communications (we will not send marketing emails without your consent)
• To improve our website

We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

This website uses the following third-party services that may process your data:

• Formspree: processes contact form submissions
• Cal.com: handles appointment scheduling
• Google Analytics 4: collects anonymized website usage data
• Vercel: hosts our website
• Twilio: provides telephony for the demo line

Each service operates under its own privacy policy. We select providers that maintain appropriate security standards.

5. Cookies

Our website uses cookies set by Google Analytics to understand how visitors interact with our site. You can disable cookies through your browser settings. The site will continue to function without them.

6. Data Retention

Contact form submissions and scheduling data are retained for as long as necessary to respond to your inquiry and maintain our business relationship. Analytics data is retained per Google Analytics default settings (14 months). You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of analytics tracking (via browser settings or Do Not Track)
• Withdraw consent for data processing

We will respond to verifiable requests within 30 days. We do not sell personal data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Contact

For privacy-related questions or requests, contact us at joe@stognerlabs.com.